Voxanne AI is a Voice-as-a-Service (VaaS) platform that provides AI-powered voice receptionists for healthcare clinics and med spas. It answers calls 24/7, qualifies patients, books appointments, sends SMS confirmations, and syncs with Google Calendar — all autonomously.

How much does Voxanne AI cost?

Voxanne AI uses simple pay-as-you-go pricing. Top up your wallet from $25 and get credits. Credits are deducted based on call duration. All features are included — no setup fees, no monthly subscriptions, no lock-in.

Does Voxanne AI integrate with Google Calendar?

Yes. Voxanne AI integrates directly with Google Calendar for real-time availability checking and appointment booking. When a patient calls and requests an appointment, the AI checks your calendar for open slots, books the appointment, and creates a Google Calendar event — all during the phone call.

Can Voxanne AI handle appointment bookings automatically?

Yes. Voxanne AI handles end-to-end appointment booking autonomously. It checks real-time availability, prevents double-bookings with database-level locking, books the appointment, sends an SMS confirmation to the patient, and syncs the event to your Google Calendar.

Is Voxanne AI HIPAA compliant?

Yes. Voxanne AI implements PHI (Protected Health Information) redaction, GDPR-compliant data retention policies, row-level security for multi-tenant data isolation, and encrypted credential storage. The platform is designed for healthcare organizations with strict compliance requirements.

Voxanne AI | The #1 AI Receptionist for Clinics & Spas

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

Cookies typically contain the following information:

Cookie Name: A unique identifier for the cookie
Domain: The website that set the cookie (e.g., voxanne.ai)
Expiration Date: How long the cookie remains on your device
Value: Data associated with the cookie (e.g., user preferences, session ID)

Why We Use Cookies

We use cookies for several important reasons:

Essential Functionality

To remember your login status, preferences, and settings as you navigate our website.

Security

To protect your account from fraud and ensure secure authentication.

Performance

To understand how you use our website so we can improve its performance and usability.

Analytics

To measure website traffic, user behavior, and conversion rates.

2. UK PECR Compliance

Voxanne AI is subject to the Privacy and Electronic Communications Regulations (PECR), which works alongside UK GDPR to regulate electronic communications, including cookies. The Information Commissioner's Office (ICO) enforces PECR in the UK.

PECR Requirements We Follow

✓ Consent Before Cookies: We must obtain your consent before storing non-essential cookies on your device
✓ Clear Information: We provide clear, transparent information about which cookies we use and why
✓ Easy to Refuse: You can refuse non-essential cookies without affecting your access to our service
✓ Respect Do Not Track: We honor browser Do Not Track signals (PECR Regulation 6)
✓ Transparent Operation: You have the right to know what cookies are on your device and withdraw consent at any time

PECR Enforcement by ICO

The ICO can issue fines up to £500,000 for serious PECR breaches. We conduct regular cookie audits to ensure ongoing compliance with PECR requirements.

Essential Cookies (No Consent Required)

PECR Regulation 6(4) provides an exemption for "strictly necessary" cookies that are essential for the service to operate. These cookies do not require your consent:

✓ Authentication Cookies: Required for you to log in and maintain your session
✓ Security Cookies: Required to protect against fraud and unauthorized access (CSRF protection, rate limiting)
✓ Load Balancing Cookies: Required to distribute server requests evenly
✓ Session Management Cookies: Required to keep you logged in as you navigate

Your PECR Rights

✓ Right to Know: Know what cookies are on your device and their purpose
✓ Right to Refuse: Opt-out of non-essential cookies without service interruption
✓ Right to Withdraw Consent: Change your cookie preferences at any time via Cookie Consent
✓ Right to Complain: File a complaint with the ICO if you believe we violate PECR at ico.org.uk

ICO Guidance on PECR

For more information about your rights under PECR, visit the ICO PECR Guidance Page.

ICO Helpline: 0303 123 1113 | Email: casework@ico.org.uk

3. Types of Cookies We Use

We use different types of cookies, each serving a specific purpose. Here's a breakdown:

Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Examples:

• Authentication Cookies: Remember your login status and keep you signed in
• Security Cookies: Protect against cross-site request forgery (CSRF) attacks
• Load Balancing Cookies: Route your requests to the correct server
• Session Cookies: Maintain your session as you navigate the website

Note: Essential cookies do not require consent under GDPR/ePrivacy regulations as they are necessary for the provision of the service you requested.

Analytics Cookies (Performance)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's performance and user experience.

Examples:

• Google Analytics: Tracks page views, session duration, bounce rate, and traffic sources
• Performance Monitoring: Measures page load times and identifies technical issues
• Heatmaps: Shows where users click and scroll on the page (if enabled)

Your Choice: You can opt out of analytics cookies using our cookie consent banner or browser settings. This will not affect website functionality.

Marketing Cookies (Targeting/Advertising)

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Examples:

• Google Ads: Tracks conversions from Google Ads campaigns (if applicable)
• Facebook Pixel: Tracks conversions from Facebook/Instagram ads (if applicable)
• Retargeting Cookies: Show ads to users who previously visited our website

Your Choice: You can opt out of marketing cookies using our cookie consent banner. You can also opt out of personalized ads via the Digital Advertising Alliance's opt-out page.

Functional Cookies (Preference)

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages.

Examples:

• Language Preference: Remember your preferred language
• Theme Selection: Remember if you prefer dark or light mode
• Font Size: Remember accessibility settings
• Video Player Preferences: Remember volume and quality settings

Your Choice: You can opt out of functional cookies, but this may affect some website features and personalization.

4. Third-Party Cookies

In addition to our own cookies, we use third-party services that may set their own cookies when you visit our website. We do not control these cookies and recommend reviewing the privacy policies of these third parties.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as page views, session duration, bounce rate, and demographics.

Privacy Policy: https://policies.google.com/privacy
Opt-Out: Google Analytics Opt-Out Browser Add-On

Stripe (Payment Processing)

We use Stripe to process payments securely. Stripe may set cookies to prevent fraud and ensure secure transactions. These cookies are essential for payment processing.

Privacy Policy: https://stripe.com/privacy

Intercom (Customer Support)

We use Intercom for live chat and customer support. Intercom uses cookies to remember your chat history and provide personalized support.

Privacy Policy: https://www.intercom.com/legal/privacy

Supabase (Authentication)

We use Supabase for user authentication and account management. Supabase sets cookies to maintain your login session and remember your authentication status.

Privacy Policy: https://supabase.com/privacy

5. Cookie Duration

Cookies can be classified by how long they remain on your device:

Session Cookies (Temporary)

Session cookies are deleted automatically when you close your web browser. They are used to maintain your session as you navigate the website.

Duration: Until browser is closed

Example: Authentication session cookie that keeps you logged in while browsing.

Persistent Cookies (Long-Term)

Persistent cookies remain on your device for a set period (specified in the cookie) or until you manually delete them. They are used to remember your preferences across visits.

Duration: Days, weeks, months, or years

Example: "Remember Me" cookie that keeps you logged in for 30 days.

Note: The exact duration of each cookie is listed in the detailed cookie table below (Section 5).

6. Detailed Cookie Table

Below is a comprehensive list of all cookies used on our website:

Cookie Name	Purpose	Type	Duration	Provider
sb-auth-token	Maintains your authentication session	Essential	7 days	Supabase
_csrf	Protects against cross-site request forgery attacks	Essential	Session	Voxanne AI
session_id	Maintains your session across page navigation	Essential	Session	Voxanne AI
_ga	Distinguishes unique users for analytics	Analytics	2 years	Google Analytics
_ga_XXXXXXXXXX	Persists session state for Google Analytics 4	Analytics	2 years	Google Analytics
_gid	Distinguishes users for daily analytics	Analytics	24 hours	Google Analytics
theme_preference	Remembers your dark/light mode preference	Functional	1 year	Voxanne AI
language	Remembers your preferred language	Functional	1 year	Voxanne AI
intercom-*	Maintains customer support chat history	Functional	Varies	Intercom
__stripe_*	Fraud prevention and secure payment processing	Essential	Session	Stripe

Note: This table is updated regularly as we add or remove cookies. Last updated: January 30, 2026.

7. How to Control Cookies

You have several options to control or limit how cookies are used on your device:

Option 1: Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to accept or reject non-essential cookies (analytics, marketing, functional). You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

Option 2: Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each browsing session
• Receive a notification before a cookie is set

Here are links to cookie settings for popular browsers:

Google Chrome Cookie Settings →Mozilla Firefox Cookie Settings →Apple Safari Cookie Settings →Microsoft Edge Cookie Settings →

Option 3: Opt-Out of Specific Services

Google Analytics Opt-Out

Install the Google Analytics Opt-Out Browser Add-On to prevent Google Analytics from collecting data about your website visits.

Download Google Analytics Opt-Out Add-On →

Digital Advertising Alliance Opt-Out

Opt out of personalized advertising from participating companies.

Visit DAA Opt-Out Page →

Important Note

Blocking or deleting essential cookies may prevent you from using certain features of our website, including logging in, accessing your dashboard, and processing payments. If you experience issues, try enabling cookies and clearing your browser cache.

8. Do Not Track (DNT) Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no industry-wide standard for responding to DNT signals.

At this time, our website does not respond to DNT signals from browsers. However, you can use the cookie consent banner or browser settings (described above) to control cookies.

We will monitor developments in DNT standards and may update our practices in the future.

9. Cookie Consent (EU/UK Users)

Under the EU ePrivacy Directive (Cookie Law) and UK PECR, we are required to obtain your consent before setting non-essential cookies on your device. Essential cookies (necessary for the website to function) do not require consent.

How We Obtain Consent

When you first visit our website from the EU or UK, you will see a cookie consent banner with the following options:

Accept All: Consent to all cookies (essential, analytics, functional, marketing)
Reject Non-Essential: Only essential cookies will be set
Customize: Choose which types of cookies you want to accept (analytics, functional, marketing)

Changing Your Preferences

You can change your cookie preferences at any time by:

1. Clicking the "Cookie Settings" link in the footer of any page
2. Clearing your browser cookies (this will reset your preferences)
3. Using your browser's built-in cookie controls

Your consent preferences are stored for 12 months, after which you will be prompted again.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you have an account with us)
• Display a banner on the website informing you of the changes
• Request renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

11. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Privacy Team

Email: privacy@voxanne.ai

Mailing Address:
Voxanne AI
A product of Call Waiting AI Ltd.
Collage House, 2nd Floor
17 King Edward Road
Ruislip, London HA4 7AE
United Kingdom

Related Policies: For more information about how we collect, use, and protect your personal data, please review our Privacy Policy and Terms of Service.

Cookie Policy

Table of Contents

1. What Are Cookies?

Why We Use Cookies

Essential Functionality

Security

Performance

Analytics

2. UK PECR Compliance

PECR Requirements We Follow

Essential Cookies (No Consent Required)

Your PECR Rights

3. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

Analytics Cookies (Performance)

Marketing Cookies (Targeting/Advertising)

Functional Cookies (Preference)

4. Third-Party Cookies

Google Analytics

Stripe (Payment Processing)

Intercom (Customer Support)

Supabase (Authentication)

5. Cookie Duration

Session Cookies (Temporary)

Persistent Cookies (Long-Term)

6. Detailed Cookie Table

7. How to Control Cookies

Option 1: Cookie Consent Banner

Option 2: Browser Settings

Option 3: Opt-Out of Specific Services

8. Do Not Track (DNT) Signals

9. Cookie Consent (EU/UK Users)

How We Obtain Consent

Changing Your Preferences

10. Updates to This Cookie Policy

11. Contact Us